For UK Returns please click on the following link, Royal Mail Returns. Here you will be able to follow the instructions, please fill in the form accordingly with your order number, reason for return and your address.
Please note: returning items are the responsibility of the sender until the parcel has been received by the returns department at Ladies Online Golf, it is advisable to obtain a receipt of postage from Royal Mail, or add a tracked service to the parcel so that you can track the progress of your return.
If you are outside of the UK please send your order back with your preferred courier, you will need to pay for the return of any items, including custom charges, back to us and it would be advisable for you to send this back via a tracked delivery option in case we encounter and problems receiving your returning parcel, please enclose a note with the reason for your return, your order number, and the items you wish to return and what you would like to do, I.E. return for a store credit, and exchange or a full refund. Items must be returned in the original packaging with all the tags still in place. We only accept returned items unworn/undamaged.ladiesonlinegolf.com Returns Department Carlyon Bay Golf Club Beach Road St Austell Cornwall PL25 3RD United Kingdom
Please send your item back with a note advising what you would like to exchange the returning item for, once this is received then we shall exchange and send the replacement item out to you accordingly.
Telephone: 01726 815604. 01726 814228
Opening Hours: 7 Days a week, 9am – 5pm GMT.
How do I return an item?
For UK customers you can send an order back to us for either a store credit, exchange or refund using the pre-paid returns postage label, which will be emailed to you once you have contacted us. For returns outside of the UK you can use any desired method such as the Royal Mail, UPS, Parcel Force etc. Please send the item back to our returns department undamaged/unworn and in the original packaging with all the tags still attached, if an item is not returned in the same condition as it was received, i.e. damaged/worn, with the original packaging or tags etc. Then a store credit, refund or an exchange may be refused.
Do I have to pay to return an item
For the UK we provide a free returns label for your initial purchase, on exchanged items you will be responsible for any further return charges. For all orders outside the UK you will need to pay for the return of an item, if the item is returned for an exchange then we will cover the cost to have the replacement delivered back to you.
Will I be refunded for the full value of the returned item?
Provided items are returned to the specification of how to return an item, i.e. unworn/undamaged, then a full refund will be credited to the account used for purchase.
How long do I have to return an item?
You have 10 days after the delivery of your purchase to return the item(s) for either a store credit, exchange or full refund.
What happens if I want to exchange the returned item for a product more/less expensive?
If you are exchanging an item for a more expensive item then you can either call for us to take further payment or advise us to rebill your previous account for the difference within the returned parcel. If the item is exchanged for a less expensive item then we will refund the difference back to the original account accordingly.